Avoid Losing Subscribers with Pardot’s Engagement Studio
Pardot’s Engagement Studio is usually associated with nurture campaigns but it’s capable of much more. Prevent excessive email sends One of the easiest mistakes to make in Pardot is excessively…
Legacy Contact Centers Rushing to Cloud to Support Emerging Technologies
As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the…
Major Transformation in Unified Communications Technology Accelerating Rapidly, Avaya CEO Says
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems.
When to Automate Image Compression
Image compression plugins for WordPress are exploding in popularity as marketers prioritize page speed.
Common Yoast Mistakes That Even SEOs Make
If can agency can’t take 10 minutes to properly configure an extremely user-friendly plugin, I can’t recommend it.
Pardot’s WordPress Plugin: Not Worth It
I’ve been using Pardot off and on since 2013, before the Salesforce acquisition. I just recently decided to give the plugin a try to see if it added functionality.
Why is WordPress’s Reusable Blocks Manager So Hidden from Users?
Every WordPress user I’ve told about the feature has been surprised that it exists. So don’t feel bad if you didn’t already know.
Cloud Call Center Agent Count Growing by Almost 20% Annually
There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.
There’s More to Contact Centers Than Just IVR Technology
When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone is…