As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the…
Going from Marketo to Pardot is like switching to decaf.
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems.
Image compression plugins for WordPress are exploding in popularity as marketers prioritize page speed.
If can agency can’t take 10 minutes to properly configure an extremely user-friendly plugin, I can’t recommend it.
I’ve been using Pardot off and on since 2013, before the Salesforce acquisition. I just recently decided to give the plugin a try to see if it added functionality.
Every WordPress user I’ve told about the feature has been surprised that it exists. So don’t feel bad if you didn’t already know.
There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.
When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone is…
Here are my predictions about how digital marketing will look in the coming decade.