Shortly after joining Empirix in October 2018, I modernized the company’s blog.
I also regularly contribute posts on topics such as contact center assurance, customer experience, 5G technology, test automation and much more. View the posts here.
Latest blog posts
Pardot’s Engagement Studio is usually associated with nurture campaigns but it’s capable of much more. Prevent excessive email sends One of the easiest mistakes to make in Pardot is excessively…
As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the…
The hot topics at Avaya ENGAGE have stuck around the last few years: the shift from on-premise to cloud, mobility, the rise of video, the growth of partnerships and ecosystems.
There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.