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Customer Experience

Discover how to elevate customer experience (CX) with AI, personalization, and seamless journeys.

China’s Most-Funded Humanoid Startup Is Making Robot Stores Real

May 19, 2026 by Mike Kalil
Galbot's G1 humanoid robot at the 2026 Spring Festival Gala

Beijing’s Galbot just reached a new level of global visibility thanks to a viral visit to one of its futuristic storefronts during Trump’s summit with President Xi.

Haidilao’s New Humanoid Robot Goes Viral for Malfunction

March 17, 2026 by Mike Kalil
Haidilao humanoid robot goes viral for malfunctioning

In viral footage, a bipedal humanoid robot malfunctions inside the TikTok-famous hot pot franchise’s Cupertino, California location.

Can Salesforce + Tesla Optimus Upend the Future of Work?

November 3, 2025September 5, 2025 by Mike Kalil
Salesforce x Tesla Optimus

The CEO of Salesforce is going viral for his victory lap over replacing thousands of his employees with AI agents.

China’s New DeepSeek-Powered Humanoid Robots Target Customer-Facing Roles

November 2, 2025April 10, 2025 by Mike Kalil
Chery Aimoga DeepSeek AI-Powered Humanoid Robot

China’s largest exporter of passenger cars is entering the emerging humanoid robotics market with a radical approach

BMW Creates Photorealistic Digital Twin of Series 5 Sedan with Unreal Engine

May 4, 2026October 3, 2024 by Mike Kalil
Screengrab of photorealistic digital twin created with Unreal Engine 5.5

BMW has introduced a photorealistic digital twin of its 5 Series midsized sedan, built with Unreal Engine 5.5’s real-time rendering capabilities.

Remembering Smarterchild, the Pioneering AI Chatbot of the Early 2000s

November 1, 2025February 18, 2024 by Mike Kalil
Smarterchild AIM Conversational AI Chatbot

If you were active on AOL Instant Messenger in the early 2000s, there’s a good chance you had this early form of conversational AI in your buddy list.

Avoid Losing Subscribers with Pardot’s Engagement Studio

February 7, 2026February 14, 2020 by Mike Kalil
Marketing automation pro

Pardot’s Engagement Studio is usually associated with nurture campaigns but it’s capable of much more. Prevent excessive email sends One …

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The Trends That Will Define B2B Digital Marketing in the 2020s

February 7, 2026January 15, 2020 by Mike Kalil
Predictions

Here are my predictions about how digital marketing will look in the coming decade.

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