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Common Yoast Mistakes That Even SEOs Make
If can agency can’t take 10 minutes to properly configure an extremely user-friendly plugin, I can’t recommend it.
Pardot’s WordPress Plugin: Not Worth It
I’ve been using Pardot off and on since 2013, before the Salesforce acquisition. I just recently decided to give the plugin a try to see if it added functionality.
Why is WordPress’s Reusable Blocks Manager So Hidden from Users?
Every WordPress user I’ve told about the feature has been surprised that it exists. So don’t feel bad if you didn’t already know.
Cloud Call Center Agent Count Growing by Almost 20% Annually
There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.
There’s More to Contact Centers Than Just IVR Technology
When we talk about contact center assurance, interactive voice response (IVR) technology tends to monopolize the conversation. Almost everyone knows what a nightmare problematic IVR menus can be. If someone is…
The Trends That Will Define B2B Digital Marketing in the 2020s
Here are my predictions about how digital marketing will look in the coming decade.
Voice Service Providers Face Call Authentication Requirement as TRACED Act Signed into Law
Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls.
Cloud and Hybrid Solutions Driving Contact Center Growth
While the market for on-premises contact center systems stagnates, hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure customer experience in a rapidly changing technological landscape.
Service Providers Must Cater to Growing Customer Expectations in Race to 5G
As communications service providers (CSPs) race to implement 5G technology, customers’ expectations are at an all-time high.
Nearly 90% of Customers Prefer to Speak to a Customer Service Agent over IVR Menu
Of 501 people surveyed, 88% said they preferred speaking to humans and 72% said they usually speak to a human after encountering an IVR menu.