Legacy Contact Centers Rushing to Cloud to Support Emerging Technologies

As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which is expected to grow 25% by 2025, according to a new analyst report.

Mordor Intelligence predicts the cloud-based contact center market will hit $49 billion in the next five years. In 2019, the market was valued at $13 billion.

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