As companies continue transitioning their contact centers to the cloud, legacy infrastructures fail to support newer channels such as social media and chatbots. This helps fuel explosive growth in the cloud-based contact center market, which is expected to grow 25% by 2025, according to a new analyst report.
Mordor Intelligence predicts the cloud-based contact center market will hit $49 billion in the next five years. In 2019, the market was valued at $13 billion.
![MES: Industrial Odyssey [Visual Explainer]](https://mikekalil.com/wp-content/uploads/2023/12/mes-industrial-odyssey-cover-2-300x180.png)
Manufacturing Execution Systems (MES) track and document the transformation of raw materials to finished products.
![Quality 4.0: The Quest for Flawless Manufacturing [Visual Explainer]](https://mikekalil.com/wp-content/uploads/2023/11/quality-4-0-flawless-manufacturing-300x180.png)
The Road to Zero Defects: Quality 4.0 is about integrating digital manufacturing technologies into quality management and quality assurances practices.
![The Metamorphosis of PLM [Visual Explainer]](https://mikekalil.com/wp-content/uploads/2023/11/plm-metophorphosis-book-300x180.png)
In industry, PLM is an elusive realm where product ideas transform into the tangible.
In the blockbuster comedy, Arnold Schwarzenegger and Danny DeVito star as fraternal twins separated at birth who are polar opposites and are unaware each other exist until they turn 35.