There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.
The number of cloud-based agents surpassed the 5 million mark during the third quarter of 2019. Though cloud-based reps are still in the minority, the market is outpacing traditional customer service roles 20% compared to 5% annually.
Digital marketers will be consumed by changes at Google in 2023. While they migrate from Google Analytics to GA4, they’ll need to rethink their Google Ads strategies. For better or worse, Google’s latest announcement will impact you regardless of your monthly spend.
Google Dynamic Paid Search Ads use website content to target potential customers instead of user-inputted keywords. Trial and error is required to get the most out of dynamic ads, but…
Account Based Marketing (ABM) has become a standard practice over the last decade or so. As companies prioritized ABM initiatives, scalability was usually an afterthought. At many mid-sized and large organizations, this resulted in convoluted ABM practices with a lack of repeatability or even ways to measure performance.
Since launching in 2009, Bing has been treated like an afterthought. Microsoft’s search engine only accounts for a fraction of web traffic that Google delivers, so the temptation to ignore…