Cloud Call Center Agent Count Growing by Almost 20% Annually

There are now more than 5 million cloud-based contact center agents working as organizations take advantage of emerging technologies, according to a new study by Synergy Research Group.

The number of cloud-based agents surpassed the 5 million mark during the third quarter of 2019. Though cloud-based reps are still in the minority, the market is outpacing traditional customer service roles 20% compared to 5% annually.

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