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While the market for on-premises contact center systems stagnates, hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure customer experience in a rapidly changing technological landscape.
As communications service providers (CSPs) race to implement 5G technology, customers’ expectations are at an all-time high.
Of 501 people surveyed, 88% said they preferred speaking to humans and 72% said they usually speak to a human after encountering an IVR menu.
As predicted, 5G technology was the main focus of MWC19 Barcelona (formerly Mobile World Congress).
The white paper, Enabling 5G in India, was commissioned to identify probable roadblocks in deploying 5G across India and encourage stakeholders to craft solutions.
Contact centers carry the burden of assuring a positive experience for your customers. Shouldn’t you protect it?
Yesterday, Google rolled out its first PageRank tool bar update in almost half a year. The most interesting development: Google’s own PageRank dropped from 10 to 9, while Facebook’s remains at 10.
While desktop searches plummet on weekends, mobile searches tick upward on Saturdays and Sundays, Google reported at its Inside Search event this week.
For the second time this year, Google has updated its public PageRank toolbar data.