Mike Kalil

Cloud and Hybrid Solutions Driving Contact Center Growth


While the market for on-premises contact center systems stagnates, hybrid and cloud implementations are expected to grow as companies seek cost-effective ways to measure customer experience in a rapidly changing technological landscape.

Facebook Bests Google in PageRank

Facebook user

Yesterday, Google rolled out its first PageRank tool bar update in almost half a year. The most interesting development: Google’s own PageRank dropped from 10 to 9, while Facebook’s remains at 10.